Questions? Start here.

Yours Meets Mine helps people find local offers and requests, including goods, skills, services, learning and activities. Members describe what they can offer or what they are looking for, then browse listings and possible matches.

Yes. This FAQ, the homepage, support and the legal and safety information are available without signing in. You need a member account to create listings and use the member search and personalised suggestions.

The matching preview and scrolling highlights are clearly marked demonstrations. The personalised-match section shows real approved listings only after you sign in, based on your own approved listings and saved area.

Choose Sign in, then “New here? Create an account”. Enter your email and password, accept the agreements, and follow the verification email. Complete your member profile by choosing a display name, town and preferred search radius.

Yes. Membership is free. There are no paid plans, waitlists or future-pricing announcements at this stage.

No. You can use Yours Meets Mine in a mobile or desktop browser. The homepage’s app-install option explains how to add it to your home screen where supported. Installing it is optional.

Not yet. Membership is free during the early preview, and paid plan upgrades and platform payment processing are not enabled. A listing can describe a paid offer, but Yours Meets Mine does not currently process that payment. No payment or subscription is created by joining, viewing a match or creating a listing.

Check that you are using the email and password for your Yours Meets Mine account. Use the eye toggle to check your password if needed. If it is still rejected, request a password reset. Your Yours Meets Mine password is separate from any Supabase dashboard login.

Check your spam folder, then use “Resend verification email” on the member sign-in form. Open the newest email link. If you have already verified your account, try signing in instead.

Yes. In “Search near you”, open “Change your town or suburb”, find your area by name or postcode, select the correct result and save your town and distance. Your listings use this saved member town.

Yes. In the member listing builder choose Offer, Seek or Offer + seek. Add a title, category, relevant details and an exchange type. You can save a draft or submit it for review.

We save your listing and record your safety acknowledgement. An automated harmful-content check may make a clear listing visible straight away. A listing that needs a person, or cannot be checked, stays hidden for administrator review. We aim to review those listings within two business days. The confirmation tells you the current status, and you can check it again in Your listings. Submitting is not a transaction or agreement.

Draft listings are not included in member discovery or match suggestions. You can see your saved listings and their status under “Your listings”.

Personal photos are uploaded privately for administrator review. A generic avatar is used until a photo is approved. If your photo is rejected, you can submit another from your member profile picture settings.

Choose 5, 10, 25, 50, 100, 200 or 350 km from your selected town or suburb centre. Distances are approximate straight-line distances, not driving distances. Yours Meets Mine does not need your browser or device location.

Suggestions first apply practical rules such as approved status, distance, offer/request direction and compatible exchange types. AI then compares meaning, intent and context—including the overall feel of what each member wrote—so related ideas can match without using identical keywords. Up to 12 suggestions are shown with reasons. AI does not verify identity, suitability or safety.

No. It is entirely your choice. You can view a suggestion, pursue it or ignore it. Yours Meets Mine does not automatically accept an offer, arrange an exchange, contact another member or create an agreement for you.

You need an active, approved listing and a compatible listing from another member within your saved radius. Try a wider radius or check again as more listings are approved. Suggestions are not invented when nothing suitable is available.

The support page has a request form that also works when signed out. Include your contact email, a subject and enough detail to explain the issue. Keep the request reference shown after submission.

Send a support request and choose “Report a safety concern”. Include the listing title and relevant details. Do not include passwords, verification codes or identity documents. If anyone is in immediate danger, contact local emergency services; the support inbox is not an emergency service.

The legal and safety centre contains the Member Terms, Privacy Notice, Community Rules and Safety Acknowledgement. The documents are labelled as drafts while they await legal review.